Define A major business process outsourcer (BPO) was tasked with delivering a Salesforce solution to support two significant programmes for government institutions, helping them manage key business initiatives more effectively. The scope was substantial. The programmes required the development and implementation of a ‘fit for purpose’ system within the Salesforce platform — streamlining business processes […]
Define When a private equity firm acquired a global FMCG company’s tea and infusions business, the newly formed entity needed to separate cleanly from its parent organisation under Transition Service Agreement (TSA) exit terms — within 12 months. The scale of the challenge was significant. The carve-out spanned 12 legal entities and required the business […]
Define When a leading global ice cream brand initiated the process of de-merging from its parent organisation — one of the world’s largest consumer goods companies — it formed a dedicated Establishment team to guide all business functions through the transition and build a new operating model for the independent company. A key challenge was […]
Define A nationwide car parts supplier’s technology function had become a pressing concern following a significant network outage that resulted in substantial revenue loss. Its network set-up posed a critical single point of failure — with no backup or contingency in place. The business urgently needed an experienced partner to conduct a thorough IT health-check […]
Define Following its separation from one of the world’s leading clinical research organisations, a newly independent eClinical solutions provider needed to stand up an entirely new infrastructure, security and network capability — whilst simultaneously undertaking a significant data migration. The programme was in serious difficulty. Without a clear separation plan or the right governance structures […]
Define A leading provider of transport solutions, employing over 50,000 people across 100 countries, had operated on two core legacy enterprise resource planning (ERP) and document management systems (DMS) for more than 20 years. Accumulated platforms and localised customisations had begun limiting strategic objectives and creating regulatory compliance challenges. After three failed attempts to replace […]
Define A global leader in airport services identified an opportunity to strengthen its competitive position by streamlining business-critical processes through better use of technology. But meaningful transformation doesn’t happen overnight — it needed an experienced partner to help deliver it. The business engaged Definia to enhance its Flight Services Capture (FCS) platform with the development […]
Define A dynamic and forward-thinking UK higher education institution sought to explore the business case for implementing a strategic Customer Relationship Management (CRM) platform. Recognized as a crucial tool for modern universities, a CRM system enhances student engagement, streamlines administrative processes, enables data-driven decision-making, and strengthens relationships with students, alumni, businesses, and other key stakeholders. […]
Define A world-leading transport solutions provider planned to modernise its operations by launching a Finance D365 Transformation Programme to replace its legacy Autoline ERP system — an outdated platform no longer fit for purpose. An ERP (Enterprise Resource Planning) system integrates core business processes such as finance, procurement and supply chain, enabling greater efficiency and […]
Define A false start There seemed to be a global thirst for knowledge when a leading supplier of technology and resources to the education sector, from preschool to postgrad, experienced unprecedented demand from exam boards, governments and other professional institutions. The only way to meet this sudden surge in demand, which it wasn’t nearly equipped […]