Our Services Transformation Advisory Transformation Delivery
Success Stories Insights & Events
About Us Meet the Team Diversity, Equality and Inclusion Environmental, Social and Governance
Contact Us Accessibility
  • Services
    Our Services Transformation Advisory Transformation Delivery
  • Success Stories
  • Insights & Events
  • About Us
    About Us Meet the Team Diversity, Equality and Inclusion Environmental, Social and Governance
  • Contact Us
  • Accessibility

Universal transformation programme for leading business insurance provider

Business insurance

Centre of excellence

Created to identify business processes that require improvement.

9 workstreams

Proceeded with a strategic transformation programme

Define

After completing a strategic review, a business insurance provider proceeded with a strategic transformation programme which covered nine workstreams and touched virtually every part of their business.

Under direction of a new COO, they conducted a SWOT analysis across underwriting, claims, IT and operations to understand where they could improve process engineering, target operating models and process design.

Historically our client had been handled as an internal division, rather than a standalone organisation with its own identity, brand and foothold in the market.

Design

We conducted a thorough review of each area of the business and designed a project plan that addressed each area in order of priority. The proposed solution needed to reduce costs in IT and operations, while improving sales in underwriting and mitigating losses in claims. ​

Definia captured analysis and identified key areas for change. On completion of this milestone, we prioritised change projects and agreed timeframes for delivery of each project within the wider transformation programme, in agreement with the key stakeholders. Our team consisted of a PMO, programme managers and business analysts.

Deliver

Our client achieved the goals set at the start of the programme, including:

  • Significant improvement in the efficiency of claims processes.
  • Creation of a centre of excellence, identifying business processes that require improvement.
  • Transitioning away from the global model and towards value chain.
Contact us
Read more success stories

Contact us

Reach out to the team to find out how we can help you.

    • Our Services
    • About Us
    • Meet the Team
    • Insights
    • Case Studies
    • Events
    • The IN Group
    • Contact Us
    • Work for Us

    Head Office

    10 Bishops Square, Spitalfields London E1 6EG

    020 3808 3111

    info@definia.com

    Let's Connect

    Contact us

    © Copyright 2025. definia. All Rights Reserved | Privacy Policy
    Made by morphsites
    This website uses cookies to ensure you get the best experience on our website. By continuing to browse, you consent to our use of cookies. For more information, please see our Privacy Policy.OkPrivacy policy