Definia welcomes Michael Thornton as Senior Director. With over a decade of public sector transformation experience, he shares his views on change, challenges and what excites him about the role.

Replacing a core business system —whether ERP, CRM or HR — is one of the most critical decisions a leadership team can make. Yet most organisations treat this as an IT project instead of the business transformation opportunity it really is.

Introducing our new Head of Project Delivery, Lucy Farnam We’re excited to welcome Lucy Farnam as the newest member of the Definia team! As Head of Project Delivery, Lucy brings a wealth of experience helping businesses navigate complex transformation challenges. To get to know her better, Marketing Manager Alice Hankin sat down with Lucy to […]

Diverse teams drive transformation that truly connects, bringing fresh ideas, building trust and innovation to every stage of change.

Finance transformation is no longer a nice-to-have, it’s a route to resilience. But what are the benefits, barriers and risks for CFOs?

The RACI model helps define roles, improve accountability and drive project success, whether you’re planning a summer BBQ or managing a complex transformation. Discover why clarity around responsibilities is key to avoiding delays, confusion and missed goals.

Cost optimisation can help businesses achieve key financial goals, including improving margins, enhancing profits and increasing operational efficiency. Here are our top tips for how to get started.

Explore how embracing both structure and flexibility can lead to more effective, people-centred change. This blog shares practical insights on creating frameworks that support transformation while staying responsive to human needs.

Transformation works best when project management and change management play in harmony — one providing the structure, the other delivering the emotional connection. When both come together, organisations create change that not only sticks, but inspires.

What is horizontal enablement in ITSM — and how is it similar to a basketball game? Jason Hope draws on his sporting experience to highlight how teamwork, communication and adaptability are key to enabling cross-functional collaboration.